UST, a global technology and engineering services company, is integrating Anthropic's Claude into CarePath, an operational platform for health insurers and providers.
Payers and providers use CarePath to manage member services, care coordination, and medical claims processing.
It's part of a broader strategic partnership with Anthropic to embed Claude into the engineering environments and operational workflows UST designs, builds, and runs for clients, the company said. The partnership will help organizations "move from isolated AI pilots to trusted, enterprise-scale AI embedded in the systems that drive their business," the company said in a press release issued last week. The company is also embedding Claude within telecom and banking operations platforms.
CarePath uses Claude to streamline member services, care management and claims workflows, giving care teams a single, real-time view, the company said. "Claude Code and MCP connectors link the platform directly to claims and care management systems, while an agentic layer routes each recommended action for approval before it reaches a member. The platform will help teams turn healthcare data into clear next steps, improve patient and member engagement, and resolve issues faster while staying within healthcare data governance controls," UST said in the press release.
In a blog post, Anthropic said Claude connects CarePath directly to its underlying claims and care systems, and "turns scattered health data into clear next steps for care teams."
"Every recommended action routes to a person for approval before it reaches a member, and it stays inside the data controls healthcare requires," Anthropic said.
This week, Optum, a part of UnitedHealth Group, also unveiled a partnership with Anthropic on "responsible, frontier AI."
"We're deploying Anthropic's Claude to reduce the administrative burden that pulls our teams away from patients, to make everyday interactions clearer for the people we serve, and to do it with privacy, safety, and human judgment built in from the start. Clinicians stay in control. Trust stays at the center," Optum Insight CEO Sandeep Dadlani wrote in a LinkedIn post.
The announcement was light on details about the partnership, specific use cases or offering a timeline on the deployment.
"Our mission has always guided us: help people live healthier lives and help make the health system work better for everyone. That mission is exactly why this partnership matters. The people who depend on the health system deserve care that is simpler, more human, and easier to navigate — and the clinicians and care teams who serve them deserve tools that give them time back, not more to manage," Dadlani wrote.
In a statement provided to Fierce Healthcare by an Optum spokesperson, the company said, "Optum and Anthropic are partnering to responsibly bring AI to healthcare to help people live healthier lives, reduce the administrative burden, and make the health system work better for everyone. Privacy, safety and human oversight remain foundational. AI supports clinical judgment, it does not replace it.”