LAS VEGAS—Health tech company InterSystems debuted a new electronic health record and healthcare information system designed with artificial intelligence and interoperability "at its core," executives said.
Unveiled at the Healthcare Information and Management Systems Society 2025 Global Health Conference & Exhibition this week, the IntelliCare EHR is built on the company's TrakCare EHR system and its IRIS for Health cloud data management platform.
InterSystems said IntelliCare brings next-generation AI capabilities to EHRs designed to streamline workflows, reduce administrative burden, enhance patient interactions and improve operational efficiency. The technology also is designed to maintain "rigorous human oversight for accuracy and safety," executives said in a press release.
"IntelliCare is designed specifically for healthcare systems undergoing rapid digital transformation and seeking modern, seamlessly connected solutions without the constraints of legacy systems," executives said in a press release.
InterSystems is a nearly 50-year-old company that offers a data management platform for healthcare along with interoperability and data analytics solutions and EHRs. The company's TrakCare EMR manages 400 million patient records and is used by more than 500 hospitals in 29 countries.
“IntelliCare represents the next step in the evolution of EHRs,” said Don Woodlock, head of global healthcare solutions at InterSystems. “By building an EHR solution with AI at its core, we’re helping healthcare providers focus on what matters: More face time with patients and less screen time.”
InterSystems' IntelliCare integrates AI capabilities across clinical, administrative and financial workflows. The use of generative AI will eliminate administrative inefficiencies, allowing clinicians to spend more time interacting with patients instead of navigating complex data entry screens. Its AI Assistant enables natural language commands and automatic patient history summarization.
Features of the EHR include ambient listening and AI-driven documentation tools to capture, in real time, the doctor-patient interaction and generate an encounter note, limiting the need for data entry and note-taking during patient office visits. The EHR also uses AI to prepopulate the codes required for billing within the end-to-end revenue cycle management solution with the aim of optimizing financial operations and reducing errors while accelerating reimbursement cycles.
IntelliCare also integrates with existing healthcare IT infrastructures. IntelliCare features include customizable AI prompts, advanced generative AI functionality, human-in-the-loop data review and confirmation, built-in decision-support functionality and AI-powered actions and voice-to-text and image-capture capabilities.
IntelliCare is currently available in Australia, Chile, Indonesia, Saudi Arabia, New Zealand, Thailand and the United Arab Emirates. Global availability is pending, the company said.
“AI is a seismic shift in healthcare technology,” said Jusup Halimi, president director of EMC Healthcare, a healthcare provider in Indonesia. “With its advanced AI functionality and decades of proven reliability, InterSystems IntelliCare was the obvious choice to provide our hospitals with the most advanced solution available.”
While there's a growing list of healthcare AI companies, InterSystems opted to build ambient AI into its EHR internally. "We feel that we can do the best integration that way. The integrated approach is the best approach versus gluing together multiple systems," Woodlock told Fierce Healthcare during an interview at the HIMSS conference.
InterSystems is focused on incorporating Gen AI into its portfolio of products, Woodlock noted. "Our main objective for our first release is the clinician user experience to try and make it a more humanizing experience for physicians, nurses and everybody to interact with our software," he said.
"We're also focused on getting our customers' data in good shape for AI. We really believe that good data is a foundation for good AI. We are helping our customers with their data strategies, how they bring all their data together and normalize it and kind of make it scale and make it secure so that AI projects that they have will be more successful with that good platform," he said.
As healthcare organizations adopt AI technology, InterSystems plays a data and interoperability role to "empower" AI projects and enable organizations to build AI on top of the data, Woodlock said.
Excitement about AI in healthcare is growing to a fever pitch but Woodlock has observed that the conversations about AI have shifted just in the past year.
"At [the] ViVE [conference] I felt like every conversation was a little bit more grounded about use cases or lessons learned from deploying a project or security issues or issues around bias or new use cases, such as nursing versus just physicians," he said.