Heritage's approach to patient-centered care

Southern California's Heritage Medical System has wholly embraced patient-centered care. That does not mean what is right for the provider, but what is right for the patient. "We are looking for people to have urgency that want to get things done today," James May, Heritage's chief innovation officer, told Hospitals & Health Networks. "We don't want to do Mrs. Jones' hip in two days, we want to do it right away. We want to make sure if she needs antibiotics, they happen tonight, not in two days. If she needs to be seen in the clinic, it happens today, not in five days." As a result, Heritage officials claim they are able to dramatically reduce unnecessary hospitalizations and keep a lot of care delivery in ambulatory settings. Read the full article at FierceHealthcare

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