The implementation of a new electronic health record system at Cambridge University Hospitals in the United Kingdom went so badly that its CEO issued an apology to patients in the local newspaper, according to an article from EHRIntelligence.com. The system, with Epic software and infrastructure from Hewlett Packard, involved more than 2.1 million patient records and 7,000 devices. However, it ran into technical and quality problems right after going live Oct. 26, according to a report.
Several of the problems included inability to communicate pathology results, issues with discharges letters and outpatient appointments, and delayed transfers of care. At one point the system was "unstable." The hospital system is the first of its kind to implement an Epic EHR in the U.K. Article