Epic weighs in on loss of Coast Guard contract

Epic Systems, on its website last week, posted a response to recent reports regarding why the Coast Guard terminated its electronic health record implementation contract. According to Epic, the Coast Guard had purchased the Epic ambulatory EHR in 2010. Epic did everything in its power to complete the install, and was ready to go live with the software. However, there were "many unusual issues" not initiated by Epic that affected deployment, including corruption of the storage area network, a change in third-party vendors, hardware procurement delays and an "untimely" government investigation to validate if payment was being made from the correct account.

Epic says it does not know why the Coast Guard opted not to continue the contract in September 2015, but adds that it has been paid in full and the government has not requested any refund. Blog post