Mental health startup Resilience Lab now serves tristate area

Resilience Lab, a mental health tech company, is expanding across the tristate area for a new potential population reach of 33 million people. 

The company now offers mental health care services in New York, New Jersey and Connecticut and will be in-network for United Healthcare and Humana members, it said in an announcement. It plans to continue scaling across the Northeast and eventually nationwide. 

“Resilience Lab is on a mission to remove barriers that keep millions of Americans from getting the mental health support they need,” said the startup’s co-founder and chief clinical officer, Christine Carville, in a press release. “Our expansion efforts aim to make high-quality therapy and measurement based care affordable and accessible whether a patient is in- or out-of-network, or not insured at all.”

The startup features a software solution that enables clinical collaboration as well as an online institute through which clinicians hired to work for Resilience Lab are trained. For the first 12 weeks upon hiring, clinicians go through an onboarding process through the Resilience Institute. Then there is a yearlong foundational curriculum program clinicians attend while working with clients, which includes training on working with different populations and the latest evidence-based treatments.

There is also an advanced curriculum for later-stage clinicians interested in a specialty like treating substance use disorder or eating disorders. The curriculum is curated by Carville and other clinicians. 

Prior to COVID-19, Resilience Lab provided in-person care, and the company intends to return to a hybrid model, with a flagship store opening mid-April in New York City. Resilience Lab plans to have an in-person location in every state in which it operates, executives told Fierce Healthcare.

Carville, a therapist, helped found Resilience Lab with the intent of scaling therapy to meet rising demand. “I wanted to bring something comprehensive and integrative into the private practice therapy world, which was really stratified,” she told Fierce Healthcare based on her own working experience. Leveraging technology, the company hopes to continue scaling up.

“We’re building the largest, most diverse clinical team in the U.S.,” co-founder and CEO Marc Goldberg added. Admittedly, regulatory compliance—varying state to state—can be tricky for providers, he acknowledged, so “we are creating the corporate and legal infrastructure where we can operate all across the U.S.”  

Though telehealth has spurred wider access to treatment, Carville said, not every population is best suited to therapy online—like children or teenagers. That’s why the company is intent on preserving in-person access.  

“We believe in a hybrid future where post-COVID therapy will be delivered both in-person and online,” Goldberg said.

Resilience Lab is currently a fee-for-service model but is in an 18-month program with UnitedHealth Group that is tracking patient outcomes. It will be completed in the summer of 2023, and the company hopes it will open doors for discussing value-based contracts.