Vivid Health is launching into the at-home care market to help clinical staff more efficiently fill out required, but time-consuming, assessment forms, reduce staff burnout and increase capacity.
The multispecialty care management platform, launched in 2023, is in use at North Carolina accountable care organization (ACO) WakeMed Key Community Care. Vivid is working to implement its solution in three organizations that do home healthcare or hospital-at-home care.
CEO of Vivid Health Patrick Mobley said the home health sector struggles with the number of patients they are able to accept and high employee turnover.
An AI solution has massive potential to reduce the burden of paperwork on home health staff, but thus far, no such solution is widely available. Mobley posited that ambient AI solutions, which are all the rage in traditional healthcare settings, won't work well in the home setting due to additional noise and interruptions.
Home health agencies on average deny between 60% and 76% of eligible patients because they don’t have the resources to take care of them, Mobley told Fierce Healthcare. One sticking point in accepting new patients is the amount of time it takes staff to fill out the required Medicare Outcome and Assessment Information Set (OASIS) form which is used to plan care, determine reimbursement and measure outcomes.
The form consists of dozens of questions that home healthcare providers must answer through interviews with patients and their caretakers. On average, a clinical staff member can complete two OASIS forms per day, according to a press release by Vivid Health.
By interacting with Vivid’s platform, patients and caretakers can make progress on 94% of the sections of the OASIS form before a clinical staff person comes to their home for intake, Mobley said.
The generative AI solution asks patients and caregivers questions about their care preferences, demographics and medical history, among other information required by the OASIS form. It then pairs responses with available data from the patient’s medical record. The two sets of information form the basis of the data for Vivid’s large language model.
The LLM helps complete the OASIS form and then helps create a detailed care plan for the patient, which is required by CMS for hospital discharge into home health.
The company is also planning to move into the hospice market by integrating the Hospice Outcomes and Patient Evaluation (HOPE), forthcoming from CMS, into its technology.
Vivid’s trademarked Provider Led AI solution helps clinical staff create care plans for patients. The company coined the term to signify that providers are in control of the AI-generated care plan. The plan is also editable by the provider.
Using Vivid can double daily patient intake, reduce nurse paperwork by 75% and reduce intake time to 30 minutes or less, the company touts.
“Currently, home health agencies reject up to 76% of hospital referrals due to resource limitations and administrative challenges,” Mobley said in a statement. “When hospitals aren’t able to discharge these patients to safe care in lower-cost settings fast enough, we end up with overcrowded hospitals, higher costs for payers, burned-out nurses due to late-night paperwork, and dissatisfied patients who can’t get home when they’re ready. Vivid Health can address these well-known bottlenecks so we can help home health providers to achieve the quintuple aim.”
The AI solution also prompts automated follow-up communications with patients and creates a clinical checklist for nurses for 7-day, 14-day and 30-day care plans.