Urgent care provider CityMD inked a multi-year partnership with Notable to integrate artificial intelligence and automation technology into its nearly 200 clinics.
CityMD operates urgent care clinics in New York, New Jersey and Connecticut and manages about 4 million patient encounters a year. It plans to use Notable's AI and automation technology to tackle administrative tasks like scheduling, messaging, patient registration and intake, and payments. The use of Notable's AI agents will help to improve operational efficiency and reduce the administrative burden associated with walk-in care, the urgent care provider said.
CityMD merged with Summit Medical Group, a physician-owned and governed multispecialty group, in 2019 and Walgreens-backed VillageMD bought Summit Health and the urgent care clinic chain for $9 billion in November 2022.
Walgreens plans to go private with a deal with PE firm Sycamore Partners and is looking for a potential buyer for VillageMD.
Notable launched in 2017 and the company says its technology is now deployed at over 12,000 sites of care. Notable automates over a million repetitive workflows every day across registration and intake, scheduling and referrals, authorizations, care gap closure and chart review. The company works with major providers including Intermountain Health, Medical University of South Carolina and North Kansas City Hospital.
Patient volumes at urgent care clinics continue to grow – jumping 60% since 2019 – as more consumers seek convenient, on-demand healthcare. Urgent care centers face administrative issues and challenges that can delay treatment or reduce patient satisfaction.
"We have a patient-centered care team who deliver high-quality care when and wherever our patients need care, including in-person services, along with 24/7 access through our mobile app and virtual care," Dmitry Volfson, M.D., chief medical officer of CityMD, said in a statement. "By having tools that streamline the administrative tasks, our clinicians can work more efficiently and spend more time with our patients."
In October, Notable launched Flow Builder, a low-code interface that allows users to build, customize, and deploy AI-powered agents across a wide array of operational workflows. In February, the company opened Flow Builder to third-party developers, consultancies and software firms. Through its Builders Partner Program, organizations can use the Flow Builder interface to build, design, and implement AI-driven solutions for healthcare systems.
The company has raised $119 million to date, backed by investors ICONIQ Growth, Greylock, F-Prime Capital and Oak HC/FT.