SPOTLIGHT: Portrait of a hospital CEO

It's been a pretty dramatic tenure for Paul Levy, CEO of Boston's Beth Israel Deaconess Medical Center. Levy, former executive dean for administration at Harvard Medical School, is widely credited with BIDMC's turnaround from hemorrhaging money and staff to making a profit.  Now Levy is hoping to make an even more challenging shift--to change the customer service culture throughout his sprawling facility. Article

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