Even as the healthcare industry puts an increasing emphasis on customer service, a new report from the American Consumer Satisfaction Index finds that overall patient satisfaction has dropped.
In order to uncover what the healthcare industry wants to keep hidden, simply ask the tight-knit, hard-working professionals who experience the highs and lows of hands-on patient care every day--nurses.
The World Health Organization's slow response to the Ebola outbreak in West Africa demonstrates the need for substantial reform within the agency, according to an initial report by an independent panel of experts.
The healthcare industry is making major strides to elevate patient satisfaction as a key performance indicator. In fact, due to these satisfaction survey scores' influence on value-based reimbursement, the focus on them is only expected to grow inside the walls of healthcare organizations.
In addition, the trend toward patient consumerism means that patients also demand transparency in satisfaction survey findings. As patients are encouraged to take more control over their care--selecting providers based on quality, cost and convenience--surveys will play a substantial role in either attracting them or driving them away.
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While it's become clear that patient safety suffers if nurses are spread too thin, individuals who speak up about staff shortages often face harsh reprisals from their employers.
A Forbes column questions whether Medicare's strategy to deny hospital payments to treat preventable complications actually has improved outcomes.
Personal stories and anecdotes can be a valuable tool in healthcare, but some hospitals use them to obscure lackluster care quality ratings while the media look the other way, argues an opinion piece from Health News Review.
Hospital chief compliance officers are taking on more responsibilities in a post-Affordable Care Act landscape as more high-level executives retire, according to a new survey from Deloitte.
Emergency departments deal frequently with high-risk patients and victims of violence, and as a result they often face heightened security concerns. Therefore, it's imperative that they strive to cooperate with the police without compromising patient privacy, according to a recent paper published in the Canadian Journal of Emergency Medicine.
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Median compensation for chief executive officers in the healthcare sector is among the highest of all industries, reaching $13.6 million annually last year, the Associated Press has reported
The FBI is investigating a surgical device most commonly used in hysterectomies after allegations that the device spreads cancer in women.