SPOTLIGHT: Are patients or employees the focus of care?

Too often, hospitalized patients are subjected to routines--such as 4AM testing--which favor employees and physicians rather than the patients. The question is, to what extent can hospitals relax their routines without significantly compromising their efficiency? Over at blog Hospital Impact, they're having a lively discussion on this subject, led by hospital CEO Nick Jacobs. Jacobs, for his part, is arguing that insensitivity to patients shouldn't be tolerated. Blog