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I am a disabled Medicare HMO Advantage Plan patient. I like my PCP, but have started having major problems with one of his staff members. She is rude and abrupt with me, when I have always done my best to be polite with any staff members at any medical group or hospital I have to deal with, as I need their help to often contact my doctors due to my medical conditions. I finally filed a complaint with the Medical Group, and now she is more rude than ever, and my request for prescriptions are not being refilled in a timely manner.

Does anyone have any ideas how to stop a staff member who is probably a CNA or Medical Assistant. I have a healthcare background before my career to become an RN came to a halt due to my severe chronic pain syndromes, and had I acted like she does, I would have been written up and fired. I told my doctor about it, that I had finally filed a complaint about her, but he seemed to care less. I called his office as I had been hospitalized due to my yearly Staph/MRSA infections in my right hand, and had then put on over four more weeks on Home Health IV treatment and I began to become sick from the medication. I called his office on a Monday, got a taped message from her and never received a call back from him, and I find this kind of care intolerable and unacceptable. I am considering writing a written report on her. She threatened me during my IV HH Care because I was too sick to come in and didn't have a driver. I am going to inform my doctor when I see him in two days about the threat as well. I refuse to drive when I am too ill to and don't have a driver to take me.

It seems to be a growing trend in some medical groups as I have heard complaints from other patients. Are these Assistants been given too much power because the doctor is so overworked by having to see patients every ten minutes. Any guidance would certainly be appreciated.
Unhappy Patient