"It is known that practicing executive patient safety rounding has proven an informal method for leaders to talk with front-line workers, physicians, and patients about possible safety issues in the organization and show their support for reporting patient safety events including near misses. I have tried rounding but found it to be superficial," wrote David Musyj, president and CEO of Windsor Regional Hospital in Ontario, Canada, on Hospital Impact. Instead of the traditional rounding by C-suite members, Musyi recommended rounding with a modified "undercover boss" style. He asked staff to invite him to "work" with them for a few hours. Since then, he's worked as a hospital housekeeper, nurse, pharmacist, admitting clerk, emergency department registration clerk, and a transporter.
"I have supported front-line patient care, delivered supplies, cleaned toilets, made beds, and delivered food trays, to name a few tasks. I have done these tasks about forty times. At the same time, I have been able to have discussions with staff, patients, and families about positive changes that could be made to enhance patient safety and patient care," he wrote. --Read the full blog post on Hospital Impact