LIMA, Ohio--(BUSINESS WIRE)-- KeyBridge Medical Revenue Management (http://www.keybridgemed.com) announced today that David G. Morrisey, director of development, will share strategies on preserving patient relationships during the revenue collection process at the 2011 Michigan Alliance of Healthcare Access Professionals (MAHAP) General Session in Mt. Pleasant, Michigan.

During a session at 10 a.m. on November 11 called "The Cost of Alienating a Patient: Strategies to Increase Patient-Pay Revenue," Morrisey will discuss the impact a patient's experience has on a hospital's bottom line.

"In today's marketplace, 75 percent of healthcare providers have experienced weakened financial positions," Morrisey said. "This makes it critical for providers to put proactive measures into place to effectively manage the patient relationship at all points of care."

Morrisey will share several best practices during the session including the importance of measuring patient satisfaction, examining all aspects of the patient billing process, training staff on customer service, assessing any outsourced business, and tips for choosing the right revenue collections partner.

Relying on more than 30 years of experience in healthcare and management training, Morrisey has used his expertise in human motivational techniques and process design to maximize production results at KeyBridge. A talented speaker and motivator, Morrisey has also taught hundreds of seminars and courses around the country on the subjects of effective communication skills and the keys to motivation.

Morrisey is an active member of the Medical Group Management Association (MGMA), the Healthcare Financial Management Association (HFMA), the Orthopedic Managers Association (OMA), the Michigan Patient Accounting Association (MPAA) and the Michigan Association of Healthcare Access Professionals (MAHAP).

About KeyBridge Medical Revenue Management

KeyBridge provides accounts receivable management services, including early out programs, debt recovery and clean-up programs, to hospitals and large group medical practices. By incorporating patient-friendly practices into the revenue collection process, KeyBridge improves cash flow, reduces the cost of recovery and preserves patient relationships. Visit http://www.keybridgemed.com to learn more.

CONTACT:

For KeyBridge
Bethany Cramer, 614-540-5520
cramerb@marketing-works.net

KEYWORDS:   United States  North America  Michigan  Ohio

INDUSTRY KEYWORDS:   Health  Hospitals  Other Health  General Health

MEDIA:

Logo