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Webinar

Beyond Digital: Payments’ Next Frontier

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60 Minutes

Payments are faster than they used to be. The work around them isn’t. 

88% of payers say digital payment methods have improved payment speed. Yet 58% of providers report that up to half of payments still require manual staff intervention. 

And the burden doesn’t stop there: 96% of payers and 99% of providers say payment follow-up remains challenging. 

That disconnect points to the next opportunity in payment transformation. 

Join this webinar to explore the key takeaways from new industry research by Zelis and Datos Insights. Discover where payer and provider perceptions diverge, what friction remains after payments go digital and how health plans can create a more connected, efficient payment experience across the ecosystem. 

What You’ll Learn: 

  • Why digital adoption can mask the friction still happening behind the scenes 

  • What payer and provider data reveals about the work that remains after payments go digital 

  • Why visibility, faster resolution and better integration matter beyond payment speed 

  • How to reshape the payer-provider payment experience  

Attendees will also receive exclusive access to the full research report. Don’t miss out, register now! 

Speakers

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Leah Silver

Leah Silver is a seasoned healthcare payments executive and Vice President, Business Solutions, Payments at Zelis Healthcare, LLC, where she leads strategy and innovation initiatives to modernize healthcare payment processes and optimize outcomes for payers and other clients. She brings over a decade of healthcare experience, including deep expertise in technical implementation, account management, and helping TPAs, insurers, and regional and Fortune 500 payers enhance their payment and disbursement systems.

Prior to Zelis, Leah held key roles focused on strengthening customer and operational outcomes, playing a central role in client-facing strategy, solution delivery, and innovation in policy design and healthcare payment products.

Leah’s work centers on advancing digital transformation in the healthcare financial experience by guiding payers through modernization, reducing administrative friction, and improving end-to-end claims and disbursement processes. Her thought leadership emphasizes adoption of digital disbursement and payment platforms to improve speed, accuracy, and satisfaction for payers, providers, and plan members.

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Benjamin Nestor

Benjamin’s areas of coverage center on payments and cash management with particular expertise in receivables management, user experience, and small business banking. Beyond financial services, he also has a background in digitization initiatives and marketing.

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Spencer Huddleston

With over 15 years of provider partnership-building experience, Spencer leads teams at Sentara who train the provider network and help them problem-solve and navigate the complex healthcare landscape. While he attributes his communication skills to his brief stint as a sportswriter while in college, his graduate work in public health policy and early career partnering with rural providers in Southwest Virginia cemented his passion for the healthcare industry.

Register here!

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