Build vs. Buy: Evaluating AI Care Navigation That Works in the Real World

Payers are under pressure from rising costs, fragmented digital investments, and disengaged members. While AI is often positioned as the solution, most organizations get stuck on the same question: should we buy or build? However, the real question is even harder: what does it actually take for AI care navigation to perform safely, reliably and at scale in the real world?

This session moves past the surface-level debate of build vs. buy. We’ll explore how leading health plans are applying AI to connect siloed experiences into more cohesive, personalized member journeys, while addressing real-world risks such as bias, model drift, and hallucinations.

Join us to learn how to:

• Assess build vs. buy tradeoffs in AI-powered care navigation strategies
• Apply AI + human-in-the-loop models to improve engagement and ROI
• Identify and mitigate common risks when implementing or scaling solutions

Register to gain a practical framework for assessing both vendor solutions and internal builds. We’ll help ensure you know the questions many teams overlook when evaluating an approach around failure modes, safeguards across data, and more.