Webinar

From Documents to Decisions: How AI Is Transforming Healthcare Intake

Available on-demand

60 Minutes

While healthcare organizations are under pressure to operationalize AI, many still struggle to supply the clean, structured data these systems require. They also find themselves on an “automation plateau,” where workflows are faster but still disconnected. Forward-thinking organizations are addressing this challenge by rethinking and modernizing document intake as part of a broader operational strategy.

By moving beyond basic digitization, organizations can transform complex documents and unstructured content into usable, real-time insights that improve decision-making and create more seamless experiences. This shift helps unlock the information within documents in ways that reduce effort for members and providers — while supporting more connected and predictable workflows.

Join us for this session to explore how intelligent intake is emerging as a strategic foundation for modern healthcare operations — enabling more scalable, reliable use of data across the enterprise.

You’ll learn:

How modern intake approaches support more connected, scalable operations
Ways to improve claims accuracy and strengthen compliance readiness through better data flow
Practical approaches to move from fragmented intake workflows to a more unified, trustworthy ecosystem

Speakers

Marco Mejía

General Manager, Automated Document Solutions

Conduent

Bringing more than 25 years of experience in business process outsourcing (BPO), digital platforms and automation, Marco leads global initiatives helping organizations modernize operations with scalable, technology driven solutions. His expertise spans process optimization and strategic transformation for clients across diverse industries.

Pankhuri Sharma

Strategy & Operations Leader

Humana

Pankhuri is a seasoned healthcare leader with expertise in value-based care and population health management. At Humana, she leads enterprise-level initiatives to improve clinical outcomes, enhance member experience, and reduce members' total cost of care.

Pankhuri’s work bridges strategy and execution of innovative data-driven care, drawing on deep experience across payers and healthcare consulting. She brings a unique interdisciplinary approach, shaped by her academic background that includes a JD from National Law University, Lucknow, India and an MBA from Kellogg School of Management, Northwestern University.

She has spoken and written widely on topics such as value-based care, AI in healthcare, care model innovation, health equity, and reimagining member engagement. Her work has been featured in AJMC and Becker’s Healthcare, and presented at national forums including HLTH and Fierce Healthcare. She has a track record for turning forward-looking ideas into actionable strategies that reshape how care is delivered. She is based out of Chicago.

Juvy Loren Reolizo

IT Infrastructure Project Manager

One of the nation’s largest public health plans

Juvy Loren Reolizo is an Infrastructure Project Manager with experience supporting complex healthcare technology environments, with a focus on data, access, and application systems. Her work involves coordinating across technical and operational teams to ensure systems are stable, secure, and able to support real-world use.

Through her work, she has seen firsthand how challenges often emerge not at the surface, but in the way systems connect—how information is captured, how access is managed, and how ownership is distributed across teams. Her perspective is shaped by navigating these gaps and understanding how they impact the ability to make systems more effective and usable at scale.

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