Webinar

Leading Through Change: Strategies for a New Star Ratings Era

Available on-demand

60 Minutes

As CMS simplifies and redesigns the Medicare Advantage Star Ratings program, health plans face increased performance volatility, tighter margins, and greater accountability. This webinar will examine how MA leaders are adapting their quality strategies, governance models, and partnerships to navigate change and sustain outcomes in a more competitive environment.

Our expert panel will explore high-impact interventions addressing key quality and cost drivers such as blood pressure control. We’ll discuss how digital heart health solutions like Hello Heart can support sustained engagement, reliable measurement, and performance stability. This session will provide practical perspectives on navigating Star Ratings changes for health plan leaders focused on quality and performance measures.

Key Takeaways

What CMS Star Ratings changes mean for volatility and margin risk in MA today
How plans are evolving quality strategy and governance for sustained performance
Why continuous engagement drives improvement in high-impact measures like blood pressure control
How the right partners and digital solutions support performance stability in a more accountable market

Speakers

Stephanie Campbell, RN, BSN, MBA

Medical Affairs

Hello Heart

Stephanie joined Hello Heart with roughly 20 years of healthcare experience in direct patient care and chronic condition management. Her background also includes working in app-based technology, collaborating with employers, payors, health systems, and consultants to improve member outcomes. Based on her experience, she is uniquely positioned to be a top-tier subject-matter expert in population health. She earned her RN from Del Mar College, BSN from Chamberlain University, and MBA from the University of Texas at Tyler.

Dwight Pattison

Quality, HEDIS, and STAR Ratings Expert

Quality Performance Advantage, LLC

Dwight Pattison is a healthcare consulting executive specializing in Medicare Advantage Star Ratings, HEDIS®, CAHPS, and quality performance improvement. With over 20 years of experience, he has guided health plans nationwide to achieve measurable quality gains across Medicare Advantage, Medicaid, and Special Needs Plans. Before consulting, Dwight held senior leadership roles at UnitedHealthcare and Simply Healthcare Plans, where he built and led quality management programs at scale.

Mark Huizenga

Director of Performance Measurement and Improvement

Health Alliance Plan

Mark Huizenga is a healthcare leader with over 10 years of experience in quality performance, measurement, and improvement initiatives. He has deep expertise in HEDIS and Medicare Star Ratings programs, driving strategies that enhance outcomes and operational effectiveness. Throughout his career, Mark has focused on advancing data-driven solutions that strengthen health plan performance and member experience. He currently contributes his expertise to Health Alliance Plan (HAP), supporting high-quality, accessible care across Michigan.

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