Topic: Customer experience (CX)
Hospitals are losing their place at the center of the healthcare system, and experts say they should look to four models to survive.
Kaiser and Aetna received high marks for their Medicare plans thanks to an emphasis on prevention.
As Adventist Health System embarked on a rebrand aimed to highlight its mission, it also launched a new training program to promote a culture change.
CMS is planning to eliminate a set of questions on pain management from its nationwide patient experience survey.
A survey conducted by Forrester found Kaiser leading insurers in customer experience, followed by Humana and Empire Blue Cross Blue Shield.