Topic: Customer experience (CX)
The quality of care is not better at physician-employed hospitals than other hospitals, according to a new study.
Athenahealth's $5.7 billion private equity takeover has consumers unsure about the future and the company's ability to provide support.
Most executives want to improve their relationship with customers. Few are confident they can do it.
Hospitals are losing their place at the center of the healthcare system, and experts say they should look to four models to survive.
Kaiser and Aetna received high marks for their Medicare plans thanks to an emphasis on prevention.
As Adventist Health System embarked on a rebrand aimed to highlight its mission, it also launched a new training program to promote a culture change.
CMS is planning to eliminate a set of questions on pain management from its nationwide patient experience survey.
A survey conducted by Forrester found Kaiser leading insurers in customer experience, followed by Humana and Empire Blue Cross Blue Shield.