Topic: Customer experience (CX)
The consequences of poorly designed or considered experiences is increasingly recognized as part of the process of care delivery.
The following activities should be part of HR’s strategic planning process.
Consumer satisfaction with hospitals took a tumble this year while approval of health insurers went up slightly, a new survey shows.
Applying industrial engineering principles to insurers' processes and systems would be a smart way to identify and make improvements.
In an industry filled with competitors, health organizations are not living up to the online convenience-centered world of other consumer verticals.
HCSC's Health Advocacy Solutions program is reducing costs for all involved—up to $500 per episode of care.
Humana is working with physician groups across the U.S. to launch a value-based care oncology program.
The quality of care is not better at physician-employed hospitals than other hospitals, according to a new study.
Athenahealth's $5.7 billion private equity takeover has consumers unsure about the future and the company's ability to provide support.
Most executives want to improve their relationship with customers. Few are confident they can do it.