Marna Borgstrom, CEO of Yale-New Haven Health System
Education: She has a bachelor’s degree in human biology from Stanford University and a Master of Public Health degree from Yale School of Public Health, Program in Hospital Administration.
About her: As CEO of Yale-New Haven Health System, Borgstrom oversees an operation with an annual budget of more than $5 billion and more than 26,000 employees. The health system is building an $838 million Neuroscience Center at Yale New Haven Hospital System’s Saint Raphael campus to bolster Yale Medical School’s research and clinical expertise in Parkinson’s, Alzheimer’s, epilepsy, stroke, and multiple sclerosis. It's estimated the project will also bring more than $1 billion in positive economic impact to the state, including supporting more than 6,400 jobs directly and indirectly. Under her leadership, Yale New Haven Hospital reduced serious safety events by 80% since January 2016. "I am committed to fostering a culture of accountability that ensures better quality care at every level of the organization and working to eliminate the risk for preventable incidents of harm," she said.
Borgstrom is a member of the American Hospital Association’s Board of Trustees and serves on AHA’s operations committee. She is also chairwoman of the Healthcare Institute, as well as the Coalition to Protect America’s Health Care, which includes a broad-based group of hospitals, businesses, and national, state and local hospital associations, and is a member of the boards of the Connecticut Hospital Association, New Haven Promise, and the Association of American Medical Colleges. She also serves as the director of Georgia-based CryoLife, a distributor of cryogenically preserved human tissues for cardiac and vascular transplants.
First job: "I was a Unit Secretary on a Pediatrics floor at Stanford University Hospital."
Accomplishment she's most proud of: "I am most proud of helping to build a talented, diverse group of leaders whose values reflect our mission to improve patient care and care delivery processes."
Problem she's most passionate about trying to solve: "I would like to truly align on what we value in healthcare and what we pay for it."
Book she recommends: "I highly recommend Elizabeth Bradley’s 'American Health Care Paradox' and John Kotter’s 'Our Iceberg is Melting.'"
Advice she'd give her younger self: "I wish I could tell my 25-year-old self that it's OK to be me. For a lot of my early career, I kept trying to be the person I thought would impress others. I felt a little like, 'I'm not good enough, I don't know how I got here.' It’s often called the impostor syndrome. I had the feeling that I was never quite measuring up and that this was all going to come apart at some point; that probably consumed too much of my energy earlier in my career."
What she'd do with her career if it wasn’t this: "I can’t imagine not being in healthcare. If I weren’t a healthcare executive, I would be a healthcare provider."