Study: Providers can be empathetic and efficient

Although it was always thought that people are either born with emotional intelligence or not, recent research points out that you can teach empathy. According to a study published online in the Journal of General Internal Medicine last month, resident physicians significantly improved their interactions with patients after receiving training on recognizing facial expressions and other non-verbal emotional cues, emotional self-awareness, strategies for dealing with challenging patients or delivering bad clinical news, as well as techniques for recognizing and regulating personal stress. Best of all, the study conducted at Massachusetts General Hospital noted that it doesn't take physicians more time to show empathy. Despite fears that physicians would have to double their appointment time to show that they cared, the study revealed that wasn't necessarily the case, according to Healthcare Informatics. --Read the full article from FierceHealthcare