How to apologize to patients and families

American Health Lawyers Association (AHLA) this week released guidelines for providers on disclosing serious clinical adverse events. "In analyzing disclosures of information in connection with SCAEs, there are regulatory and legal considerations regardless of the type of incident," Elisabeth Belmont of MaineHealth, AHLA public interest committee task force chair, said in an announcement. AHLA noted that the process is multi-faceted and requires careful planning and coordination of administration and clinicians with the organization. Regardless if the adverse event came from system failures or human errors, providers should offer timely and honest communication with empathy to the patient and the family, AHLA noted. --Read the full article from FierceHealthcare