Eden Health opens first primary care location in Convene office building

Doctor's office
Eden Health opens member-only primary care in Convene building. (Pixabay)

Eden Health announced the opening of its first primary care office in a Convene office building in midtown Manhattan. Anchored in Convene’s new flagship location, Eden Health will serve Convene employees, workplace members and Eden Health members.

The health company’s goal is to offer a tech-enabled alternative to primary care. Each location will be staffed with a dedicated care team that offers digital care 24/7, plus same-day in-person care, mental healthcare and insurance navigation help.

“This partnership is creating a first-of-its-kind offering that will give unparalleled access to healthcare where employees need it most,” Ryan Simonetti, co-founder and CEO of Convene, told FierceHealthcare. “In today’s competitive job market, progressive employers who invest in wellness offerings are attracting and retaining the best talent. The Convene and Eden Health partnership will create a ‘plug-and-play’ healthcare solution for any company, regardless of existing insurance plans or partnerships. Also, as a landlord partner, we’re meeting their request to incorporate an in-office wellness offering, which is one of the most in-demand office amenities today.”

RELATED: Minnesota Blues, North Memorial launch primary care venture
Simonetti says that his company is prioritizing the physical and mental health of its members in order to enhance the workplace experience. By meeting employees’ needs—wherever they are—Convene helps employees, tenants in Convene-enabled buildings, and a growing network of WorkPlace members, feel healthier and more productive.

The partnership was first announced back in March, when the two entities partnered up to extend Eden’s direct-to-employer model to workforces in New York City. In total, Eden Health is planning 25 new locations in the next 18 months. Eden Health wants to offer primary care and mental healthcare in as many locations as possible, in addition to its nationwide virtual primary care offering.

Eden Health members can book an appointment through the Eden Health mobile app and see an Eden primary care provider with no wait.

“This seamless experience and immediate access is a huge advantage over traditional primary care delivery models, which have an average 18 day wait time and do not offer 24/7 virtual primary care or behavioral health support. It has been hugely popular with employees across our customer base,” Matt McCambridge, CEO and co-founder of Eden Health, said.

Each care team meets every morning for a clinical huddle to discuss how to support the members that they work with. The care team is comprised of U.S. board-certified physicians, physician assistants, licensed clinical social workers and benefits and insurance experts.

RELATED: Medical school debt has consequences for practices, primary care

In-person appointments are a minimum of 30 minutes to give the member and clinician time to develop a relationship and discuss their health at a deeper level. Therefore, each clinician can see 10 to 14 patients per day in-person.

And when the physical office is not open, there is always the virtual experience. In fact, McCambridge says that 70% of all patient encounters occur over the Eden Health app and more than 90% of encounters that originate over the app are resolved within the app.

“The average Eden Health member uses our service four-and-a-half times per year through multiple modalities, whether its a visit an Eden Health location or a virtual care encounter,” he added.

Eden Health currently partners with other companies such as Harry’s, Emigrant Bank, and Newscred to offer a tech-enabled alternative to traditional primary care.

RELATED: Tele-ICU blurs lines between virtual and in-person care

McCambridge sees Eden Health as a model for primary care of the future.

“We believe that highly available primary care aligned with consumer preferences is the path forward, especially given consumers’ inclination toward retail health clinics, free-standing urgent care centers, telemedicine and wellness apps,” he said. “We’re excited to help lead a movement toward a flexible, on-demand healthcare services model that meets employees needs wherever they are on their healthcare journey.”