Conifer Health Solutions Named a Centers for Medicare & Medicaid Services (CMS) Approved HCAHPS Survey Vendor

Expands Patient Satisfaction Surveys Solution to Enhance Hospitals’ Measurement of Patient Satisfaction

FRISCO, Texas--(BUSINESS WIRE)-- Conifer Health Solutions, a leader in business process management for healthcare providers, announced it has been approved by the Centers for Medicare & Medicaid Services (CMS) to administer the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey, which will be offered as one of Conifer’s Patient Communications services, is the first national, standardized survey of patients’ perspectives of hospital care, designed to allow objective and meaningful hospital comparisons that support consumer choice.

Conifer can now administer HCAHPS surveys as part of its comprehensive Patient Satisfaction Surveys solution, providing hospitals with customizable tools to measure, monitor, and respond to patient feedback.

“With this new opportunity to administer the HCAHPS survey, Conifer can provide hospitals with a timely, actionable view into their patients’ experiences and perceptions,” said Dorothy Rubio, president of Patient Communications for Conifer Health Solutions. “Analyzing patients’ perspectives of their care can help hospitals improve care delivery and patient satisfaction, key factors in CMS reimbursement, while supporting patient retention and acquisition strategies.”

Developed by hospital operators for hospital operators, Conifer’s business process management solutions provide hospitals with seamless, customized support that improves patient communications and revenue cycle performance.

Conifer will be exhibiting at the 23rd Annual National Institute for Healthcare Improvement Forum, booth # 907, from December 4-7, 2011, in Orlando, Florida.

For more information on Conifer’s HCAHPS and patient satisfaction survey solution, visit www.coniferhealth/patientsatisfactionsurveys.

About Conifer Health Solutions

Conifer Health Solutions provides Revenue Cycle Management and Patient Communications services to about 200 hospitals and health systems nationwide. Our Patient Communications solutions include service line campaign and event marketing support, outpatient scheduling, clinical admission reviews, patient satisfaction surveys, post-discharge calls, and physician referral support. Conifer offers a comprehensive Revenue Cycle Management solution that includes operational support for patient access, health information management (HIM), clinical revenue cycle functions, and patient financial services. In addition, we provide HIM staffing, consulting, and management solutions and offer our HFMA Peer-Reviewed Business Office Management solution for single-source accountability of financial performance.

Born from healthcare, Conifer Health Solutions is headquartered in Dallas, Texas, and employs more than 3,900 people. For more information, call 1-877-CONIFER or visit

Conifer Health Solutions, Inc. is a wholly owned subsidiary of Tenet Healthcare Corporation (NYSE:THC). Some of the statements in this release may constitute forward-looking statements. Such statements are based on our current expectations and could be affected by numerous factors and are subject to various risks and uncertainties, certain of which are discussed in Tenet’s filings with the Securities and Exchange Commission, including its annual report on Form 10-K for the year ended Dec. 31, 2010, quarterly reports on Form 10-Q, and periodic reports on Form 8-K. Do not rely on any forward-looking statement, as we cannot predict or control many of the factors that ultimately may affect our ability to achieve the results estimated. We make no promise to update any forward-looking statement, whether as a result of changes in underlying factors, new information, future events or otherwise.


Conifer Health Solutions
John Hoffmann, 972-335-6104
Sophia Stoller, 972-335-6134

KEYWORDS:   United States  North America  Texas

INDUSTRY KEYWORDS:   Technology  Data Management  Practice Management  Health  Hospitals