Winthrop-University Hospital Selects Amcom Software’s Smartphone Messaging and On-Call Scheduling Solutions to Improve Pat

  • 591-bed hospital to improve caregiver interaction using BlackBerry and iPhone smartphones with a full audit trail of all messages sent and received
  • Web-based on-call scheduling to replace paper-based process, helping staff reach the right caregiver at all times with accurate, easily updated information

MINNEAPOLIS--(BUSINESS WIRE)-- Amcom Software, Inc. today announced that Winthrop-University Hospital is implementing Amcom solutions for smartphone messaging and Web-based on-call scheduling in its 591-bed facility in Long Island, N.Y. The forward-looking hospital will use the Amcom applications to enable highly mobile caregivers to better communicate, elevating patient care and safety.

Winthrop will use the Amcom Mobile Connect smartphone messaging solution to send critical messages to caregivers on their BlackBerry and iPhone smartphones, which will be used to acknowledge the inquiry. Amcom Mobile Connect encrypts all messages sent and received, and also creates a full audit trail containing the dates and times of communications for traceability purposes. This includes delivery and read receipts, critical for a full picture of the communications taking place. The hospital plans to implement the solution on 100 phones in 2011, with plans to add up to 1,000 more phones in 2012.

The Amcom Web-based on-call scheduling solution, WebXchange, will serve several purposes at Winthrop. Staff will be able to update on-call schedules at any time to reflect even last-minute calendar changes. This Web portal can also be used to send critical messages to smartphones as well as other communication tools at Winthrop, including pagers, desk phones, and email applications. WebXchange displays the smartphone messaging audit trail as well, which will help determine which messages have been responded to and which caregivers have responded to time-critical situations such as code calls and consult requests.

“Caregivers are excited to use their smartphones for communications because they know patient care will only benefit from improved staff interaction,” said Chris Iorio, Associate Director of Information Technology, Winthrop-University Hospital. “The Web-based on-call scheduling functionality will also be a great advantage for us because it will always be up to date and accurate. This will cut several steps out of the current process and improve efficiency.”

“We have enjoyed working with the Winthrop team to determine how our technology can help them implement new practices that will help them reach their patient care and safety goals,” said Chris Heim, President, Amcom Software. “With today’s mobile workforce, solutions that make use of Web-based information and deliver timely information to devices such as smartphones can bring meaningful improvements.”

About Winthrop-University Hospital
Founded in 1896 by a group of local physicians and concerned citizens, Long Island's first voluntary hospital is a 591-bed university-affiliated medical center and New York State-designated Regional Trauma Center which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. Winthrop-University Hospital is a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company’s products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to


Amcom Software
Ron Wenaas
[email protected]

KEYWORDS:   United States  North America  Minnesota  New York

INDUSTRY KEYWORDS:   Technology  Data Management  Internet  Networks  Software  Telecommunications  Practice Management  Health  Hospitals  Medical Devices  Mobile/Wireless  Medical Supplies  Nursing  Managed Care