Traditional-plan enrollees most satisfied with coverage in 2014

Individuals enrolled in traditional health insurance plans in 2014 were more satisfied with their coverage and care than those enrolled in either consumer-driven health plans (CDHP) or high-deductible health plans (HDHP), according to a survey from Employee Benefit Research Institute.

Here are some other notable findings from the survey:

Attitude toward health plans

Last year, 61 percent of traditional-plan enrollees were extremely or very satisfied with their overall health plans. For those with CDHPs, 46 percent were extremely or very satisfied, while 37 percent among HDHP enrollees shared the same sentiment.

As noted in the survey, the overall satisfaction rate among CDHP enrollees increased between 2006 and 2009--from 37 percent to 49 percent. However, there was a drop in satisfaction between 2009 and 2010. The survey's data aligns with recent analysis that shows an uptick in consumer satisfaction from last year.

Attitude toward out-of-pocket costs

In 2014, 48 percent of traditional-plan enrollees were extremely or very satisfied with their out-of-pocket costs, compared to 19 percent of HDHP enrollees and 26 percent of CDHP enrollees.

Despite findings that 1 in 4 adults with non-group healthcare coverage in 2014 did not receive needed care because it cost too much, out-of-pocket satisfaction rates for the three aforementioned groups have increased since 2011, the survey notes.

Attitude toward provider access

About two-thirds of plan participants were extremely or very satisfied with their ability to get doctor appointments, the survey finds.

While satisfaction rates among traditional-plan enrollees have remained flat, they've increased among CDHP enrollees. However, satisfaction among HDHP enrollees fell from 63 percent in 2013 to 54 percent in 2014. This drop may be attributed to the number of narrow-network plans offered on the public health insurance exchanges, the survey suggests.

For more
- here's the survey (.pdf)

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