NCQA Names New COO

NCQA Names New COO

National Committee for Quality Assurance (NCQA)Andy Reynolds, 202-955-3518

The National Committee for Quality Assurance (NCQA) announced today that Tom Fluegel will be its Chief Operating Officer, effective December 4.

“Tom’s more than 20 years of experience driving successful strategy and operations for major health care players will be a terrific asset for NCQA,” said NCQA President Margaret E. O’Kane. “I look forward to working with him and am excited about what his versatility and expertise in IT, business development and product development will mean for NCQA.”

Fluegel comes to NCQA most recently from Coventry Health Care, where he was COO of dental insurance operations for four years. From 1999 to 2008 he held diverse leadership positions within divisions of UnitedHealth Group, including two vice president posts, chief information officer and senior vice president for client operations.

Previously, he directed group administration and sales activities at CIGNA, as well as acquisitions, integration and operations at the California-based SafeGuard Health Enterprises.

Fluegel holds a BS in business administration from Washington University in St. Louis and an MBA from the University of Miami. He replaces Esther Emard, who is retiring as COO of NCQA after almost 14 years.

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes physicians in key clinical areas. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information through the Web, media and data licensing agreements to help consumers, employers and others make more informed health care choices.