Military Beneficiaries Rate US Family Health Plan Among Highest in Nation for Member Satisfaction

— Rating is 42.8 percent above national average for satisfaction with health plans —

WASHINGTON--(BUSINESS WIRE)-- The US Family Health Plan, a Department of Defense health care option available to military family members in six areas across America, has achieved a 2011 aggregate member satisfaction rating of 91.4 percent — 42.8 percent higher than the national average for satisfaction with managed care plans, compared to the 216 plans documented in the National Committee for Quality Assurance (NCQA) 2011 Quality Compass Report.

The independent assessment of 4,540 US Family Health Plan members by the Myers Group of Duluth, Ga., an NCQA-certified survey vendor, utilized the most widely used set of metrics in the managed care industry — the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 4.0H Survey — to measure performance on key dimensions of care and service. Compared to members of the plans included in the Quality Compass, the US Family Health Plan members reported significantly higher satisfaction with customer service, claims processing, their personal doctors and specialists, how well their doctors communicate, the ability to get needed care, and get care quickly.

“These rating areas are among the key drivers of overall satisfaction with health care,” said David Bahlinger, executive director of analytics, research and development for The Myers Group. “Given that over the years, the US Family Health Plan has consistently exceeded the benchmarks in so many rating areas for the core population, including survey respondents of all ages, it’s no wonder their members continue to rate their satisfaction with the plan so highly.”

“Our high levels of member satisfaction, for 17 consecutive years, confirm that our beneficiaries appreciate the patient-centered care that the US Family Health Plan offers,” said Mary Cooke, chair of the US Family Health Plan Alliance. “The superior satisfaction ratings reflect not only our commitment to delivering innovative, quality health care every day to military families and retirees, but our lifelong commitment to these national heroes.”

Echoing these sentiments was Doris Sanders, a US Family Health Plan member from Houston, Texas, who said, “I’m in my sixties and this is the best health care coverage I’ve ever had. It has saved my life through an early diagnosis of breast cancer, for which I have had wonderful, caring treatment, and it has helped me experience optimum health.”

Joyce Raezer, executive director of the National Military Family Association, said, “The US Family Health Plan has delivered military health care to uniformed services family members of all ages for 30 years, a testament to its strength and stability. The Plan continues to distinguish itself as a high-quality health care program, and we applaud its ongoing, positive impact on military families.”

US Family Health Plan has been a TRICARE Prime option within the Military Health System for over 30 years. For more information about US Family Health Plan, visit

Note to Editors:

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).


Marion, Montgomery, Inc.
Susan Oakland, 713-523-7900 ext. 105
[email protected]

KEYWORDS:   United States  North America  District of Columbia

INDUSTRY KEYWORDS:   Health  Professional Services  Insurance  Defense  Other Defense  Managed Care