Insurer market share unaffected by complaints

Consumer complaints, regardless of the amount, don't impact an insurer's market share in Oregon, according to an analysis of the state's seven largest insurers by The Lund Report. Tracking the number of complaints and assigning each insurer with a "complaint index," the analysis then compared those numbers with each insurer's market share.

For 2011, the most recent year data is available, ODS Health Plans had the highest complaint index, with more than $189 million in income from premiums and 108 complaints filed against it with the Oregon insurance department. LifeWise Health Plans of Oregon came in second, having 35 complaints lodged against it while it earned $171 million in premiums. Meanwhile, Health Net earned $337 million in 2011 with 64 complaints, but only 37 were confirmed. Article