Health Net Call Center, Supporting the TRICARE North Region, Receives J.D. Power and Associates Certification

- TRICARE North Region again earns esteemed certification -

RANCHO CORDOVA, Calif.--(BUSINESS WIRE)-- Health Net Federal Services, LLC, part of the Government Contracts segment of Health Net, Inc. (NYSE:HNT), today announced that it was once again recognized with the J.D. Power and Associates Call Center Certification for providing “An Outstanding Customer Service Experience.” The recognition from J.D. Power and Associates establishes Health Net and the TRICARE North Region’s call center as one of the most professional and elite nationally. The certification included audits of call center operations that encompass three organizations which partner to serve the TRICARE North beneficiaries: Health Net Federal Services, the TRICARE Regional Office-North, and PGBA, LLC. TRICARE is the uniformed services health care program for active duty, retired, Guard and Reserve, and their families provided through the Department of Defense.

“This certification is a demonstration of how hard we work to service the health care needs of the men and women who serve our country and their families. We are proud to have earned this recognition again to demonstrate the TRICARE North Region’s commitment to operational excellence and efforts to provide quality service to our beneficiaries, health care providers and customers,” said Steve Tough, president of Health Net’s Government and Specialty division, which includes Health Net Federal Services. “Without the cooperation and support of the people at the TRICARE Regional Office-North and PGBA, LLC, we could not have achieved this level of service. We are excited and proud to be part of this accomplished team.”

The TRICARE North Region successfully completed a two-part examination required by the certification process. J.D. Power and Associates conducted an onsite visit to Health Net’s call center facility to determine Health Net’s compliance with certification criteria, which indicates its capability to sustain excellent customer service. Additionally, J.D. Power auditors conducted a post-call satisfaction assessment of TRICARE North region beneficiaries to evaluate call center performance. Health Net Federal Services’ call centers are located in Rancho Cordova, Calif., Johnstown, Pa., and Hampton and Arlington, Va. PGBA’s call center is located in Surfside Beach, S.C. Health Net was first awarded the J.D. Power and Associates Call Center Certification in 2007.

About Health Net

Health Net Federal Services, LLC, a subsidiary of Health Net, Inc., has a long history of providing cost-effective, quality managed health care programs for government agencies, including the Departments of Defense and Veterans Affairs. As the managed care support contractor for the TRICARE North Region, Health Net provides health care services to nearly 3.0 million uniformed services beneficiaries, active and retired, and their families.

Health Net, Inc. is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. Its mission is to help people be healthy, secure and comfortable. The company provides health benefits to approximately 6.0 million individuals across the country through group, individual, Medicare (including the Medicare prescription drug benefit commonly referred to as “Part D”), Medicaid, Department of Defense, including TRICARE, and Veterans Affairs programs. Health Net’s behavioral health services subsidiary, Managed Health Network, Inc., provides behavioral health, substance abuse and employee assistance programs to approximately 5.4 million individuals, including Health Net’s own health plan members. The company’s subsidiaries also offer managed health care products related to prescription drugs, and offer managed health care product coordination for multi-region employers and administrative services for medical groups and self-funded benefits programs.

For more information on Health Net, Inc., please visit the company’s website at For more information on Health Net Federal Services, please visit or on Facebook.


Health Net, Inc.
Margita Thompson, 818-676-7912
[email protected]
Health Net Federal Services, LLC
Molly Tuttle, 916-351-5355
[email protected]

KEYWORDS:   United States  North America  California

INDUSTRY KEYWORDS:   Practice Management  Health  Professional Services  Insurance  General Health  Managed Care