- For the fourth consecutive year, CIGNA is the top-ranked plan in the state*
- Ratings based on customer service, quality care and accreditation scores
BLOOMFIELD, Conn.--(BUSINESS WIRE)-- CIGNA HealthCare of North Carolina has been ranked as the “top rated” health plan in North Carolina, according to NCQA's Health Insurance Plan Rankings 2010-2011 - Private.
The rankings are based on the NCQA's measurement of a health plan's performance in three categories: improving health care quality, providing responsive customer service and achieving high scores on NCQA accreditation surveys.
"We are honored to be consistently recognized as a top plan by NCQA for the quality of care and service that we provide to our customers,” said Charles Pitts, president, CIGNA HealthCare of North Carolina. “Rankings such as NCQA’s are important because they show areas in which we are meeting and exceeding the needs of our customers, as well as opportunities to continue to improve.”
The rankings of HMO and Point of Service plans are based on the voluntary submission of health care quality results as measured through HEDIS® (Healthcare Effectiveness Data and Information Set) and customer service scores based on member surveys through CAHPS® (Consumer Assessment of Health Providers and Systems). Scores from NCQA accreditation surveys are also included. About 227 private health plans are listed in the rankings. More information on the rankings is available at www.ncqa.org
* According to “U.S. News/NCQA America’s Best Health Insurance Plans” 2006-2009 (annual). “America’s Best Health Insurance Plans” is a trademark of U.S. News & World Report.
About CIGNA
CIGNA (NYSE: CI) is a global health service and financial company dedicated to helping people improve their health, well-being and sense of security. CIGNA Corporation's operating subsidiaries in the United States provide an integrated suite of health services, such as medical, dental, behavioral health, pharmacy and vision care benefits, as well as group life, accident and disability insurance. CIGNA offers products and services in over 27 countries and jurisdictions and has approximately 60 million customer relationships throughout the world. To learn more about CIGNA, visit www.cigna.com. To sign up for email alerts or an RSS feed of company news, log on to http://newsroom.cigna.com/rss. Also, follow us on Twitter at @cigna, visit CIGNA’s YouTube channel at http://www.youtube.com/cignatv and listen to CIGNA's podcast series with healthy tips and information at http://www.cigna.com/podcasts or by searching "CIGNA" in iTunes.
CONTACT:
CIGNA
Gwyn Dilday, 818-500-6370
[email protected]
KEYWORDS: United States North America Connecticut North Carolina
INDUSTRY KEYWORDS: Health Professional Services Insurance General Health Managed Care
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