ST. LOUIS--(BUSINESS WIRE)-- CIGNA HealthCare of St. Louis has been ranked as the highest rated health plan in the market, according to National Committee for Quality Assurance (NCQA).**
The rankings are based on the NCQA's measurement of a health plan's performance in three categories: improving health care quality, providing responsive customer service and achieving high scores on NCQA accreditation surveys.
“Offering quality service, industry leading wellness programs, and facilitating quality treatment for our customers is what CIGNA is all about,” said Frank Monahan, general manager of CIGNA HealthCare of St. Louis. “We are pleased that we’ve received this ranking for the fourth consecutive year and that our efforts to serve our customers have been recognized by the NCQA.”
Quality results are measured through HEDIS® (HealthCare Effectiveness Data and Information Set) and customer service scores are based on member surveys through CAHPS® (Consumer Assessment of Health Providers and Systems). Score also includes NCQA accreditation survey results.
About 227 private health plans are listed in the rankings. More information on the rankings is available at www.ncqa.org
* According to “U.S. News/NCQA America’s Best Health Insurance Plans” 2006-2009 (annual). “America’s Best Health Insurance Plans” is a trademark of U.S. News & World Report.
** According to NCQA’s Health Insurance Plan Rankings 2010-11 – Private
CIGNA (NYSE: CI) is a global health service and financial company dedicated to helping people improve their health, well-being and sense of security. CIGNA Corporation's operating subsidiaries in the United States provide an integrated suite of health services, such as medical, dental, behavioral health, pharmacy and vision care benefits, as well as group life, accident and disability insurance. CIGNA offers products and services in over 27 countries and jurisdictions and has approximately 60 million customer relationships throughout the world. To learn more about CIGNA, visit www.cigna.com. To sign up for email alerts or an RSS feed of company news, log on to http://newsroom.cigna.com/rss. Also, follow us on Twitter at @cigna, visit CIGNA’s YouTube channel at http://www.youtube.com/cignatv and listen to CIGNA's podcast series with healthy tips and information at http://www.cigna.com/podcasts or by searching "CIGNA" in iTunes.
Judy Hartling, 860-226-6272
KEYWORDS: United States North America Missouri
INDUSTRY KEYWORDS: Health Professional Services Insurance General Health Managed Care