- Ratings Based on Customer Service, Quality of Care and Accreditation Scores
- Customer Centered Approach Includes a 24/7 Customer Service Line
CHATTANOOGA, Tenn.--(BUSINESS WIRE)-- CIGNA HealthCare of Tennessee has been ranked as the highest rated health plan in the state, according to National Committee for Quality Assurance (NCQA)*. The health plan also scored a ranking of five on customer satisfaction and also did well on quality of care and accreditation scores.
“CIGNA has been taking steps to make our customer service the best in the business as well as help our customers get excellent care,” said Richard Novack, general manager of CIGNA HealthCare of Tennessee. “We are pleased to be rated as the top health plan in the state by NCQA as it demonstrates our commitment to quality and service.”
Quality results are measured through HEDIS® (HealthCare Effectiveness Data and Information Set) and customer service scores are based on customer surveys through CAHPS® (Consumer Assessment of Health Providers and Systems). Scores are also based on NCQA accreditation surveys.
About 227 private health plans are listed in the rankings. More information on the rankings is available at www.ncqa.org.
* According to NCQA’s Health Insurance Plan Rankings 2010-11 – Private
About CIGNA
CIGNA (NYSE:CI) is a global health service and financial company dedicated to helping people improve their health, well-being and sense of security. CIGNA Corporation's operating subsidiaries in the United States provide an integrated suite of health services, such as medical, dental, behavioral health, pharmacy and vision care benefits, as well as group life, accident and disability insurance. CIGNA offers products and services in over 27 countries and jurisdictions and has approximately 60 million customer relationships throughout the world. To learn more about CIGNA, visit www.cigna.com. To sign up for email alerts or an RSS feed of company news, log on to http://newsroom.cigna.com/rss. Also, follow us on Twitter at @cigna, visit CIGNA’s YouTube channel at http://www.youtube.com/cignatv and listen to CIGNA's podcast series with healthy tips and information at http://www.cigna.com/podcasts or by searching "CIGNA" in iTunes.
CONTACT:
CIGNA
Judy Hartling, 860-226-6272
[email protected]
KEYWORDS: United States North America Tennessee
INDUSTRY KEYWORDS: Health Professional Services Insurance General Health Managed Care
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