CIGNA Government Services Wins Two Stevie® Awards for Customer Service

  • Service Award for keeping call center open during 2010 Nashville floods
  • Award for excellence in training during period of business growth

NASHVILLE, Tenn.--(BUSINESS WIRE)-- CIGNA Government Services, LLC (CGS) was presented with two prestigious Stevie® Awards for excellence in customer service at the fifth annual Stevie Awards for Sales & Customer Service held earlier this week.

From CIGNA Government Services, left to right, John Kelly, John Kimball, Melissa Kirchenbauer, Jean ...

From CIGNA Government Services, left to right, John Kelly, John Kimball, Melissa Kirchenbauer, Jean Rush (president), Terry Salter and Kenyon Floyd. (Photo: CIGNA)

The first award was for the Customer Service Team of the Year – Recovery Situation and recognized CGS’ efforts in keeping its contact center operational despite significant flooding in Nashville in May 2010. The second award was for Customer Service Training Team of the Year and recognized an accelerated and ambitious training program that saw nearly 400 customer service associates trained in just over five weeks to handle an unexpected increase in business of nearly 600%.

Jean Rush, president, CIGNA Government Services said, “It’s exciting to be recognized for our commitment to customer service among so many notable finalists for these awards. These awards are a validation of our commitment to continuous improvement and we are pleased that our practices are being recognized as among the best in the industry.”

More than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of more than 60% over 2010. There were 25 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; as well as 40 categories for sales professionals, ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year. New this year were categories to recognize new products and services and solution providers.

“This year’s class of honorees illustrates that no matter your organization’s size, industry, budget, or location, it’s possible to excel at the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.

The Business TalkRadio Network will broadcast the awards presentations from 8:00 pm ET on Thursday, February 24 across the U.S.A. The broadcast may be heard worldwide on their web simulcast, at

Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at

About CIGNA Government Services

CIGNA Government Services (CGS) is a Durable Medical Equipment Medicare Administrative Contractor and Medicare Part A and Part B Medicare Administrative Contractor for the Centers for Medicare & Medicaid Services (CMS). Headquartered in Nashville, Tennessee, CGS provides a variety of services for the federal Medicare program including claims processing, customer service, and claims payment for over 16 million Medicare beneficiaries, providers, and suppliers in 33 U.S. states and territories. For more information, please visit our web site at CIGNA Government Services, LLC is a subsidiary of Connecticut General Life Insurance Company.


CIGNA (NYSE: CI) is a global health service and financial company dedicated to helping people improve their health, well-being and sense of security. CIGNA Corporation's operating subsidiaries in the United States provide an integrated suite of health services, such as medical, dental, behavioral health, pharmacy and vision care benefits, as well as group life, accident and disability insurance. CIGNA offers products and services in over 27 countries and jurisdictions and has approximately 65 million customer relationships throughout the world. All products and services are provided exclusively by such operating subsidiaries and not by CIGNA Corporation. Such operating subsidiaries include Life Insurance Company of North America, CIGNA Life Insurance Company of New York, and Connecticut General Life Insurance Company. To learn more about CIGNA, visit To sign up for email alerts or an RSS feed of company news, log on to Also, follow us on Twitter at @cigna, visit CIGNA’s YouTube channel at and listen to CIGNA's podcast series with healthy tips and information at or by searching "CIGNA" in iTunes.

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Lindsay Shearer, 603-625-5776
[email protected]

KEYWORDS:   United States  North America  Tennessee

INDUSTRY KEYWORDS:   Health  Professional Services  Insurance  Other Professional Services  General Health  Managed Care


From CIGNA Government Services, left to right, John Kelly, John Kimball, Melissa Kirchenbauer, Jean Rush (president), Terry Salter and Kenyon Floyd. (Photo: CIGNA)