Cigna adds Consumer Reports hospital ratings to website

Cigna members can now take advantage of hospital ratings from Consumer Reports when they are considering where they should undergo surgery or other procedures. Cigna has added the magazine's ratings, which are based on patient satisfaction surveys and hospital-provided statistics, to its member-only website as one of four analytics accessible to its 14 million members. "Individuals have access to all kinds of information to help them make decisions on commonly used consumer products and services. When it comes to something as important as choosing a hospital, we want our customers to have access to at least as much information," Jackie Aube, Cigna's vice president of product development, said Thursday in a statement. The insurer already provides hospital review information from its own database, a hospital self-reporting system and reviews from independent industry sources. Statement

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