California aims to boost consumer health literacy; Health Net receives most complaints in Arizona;

News From Around the Web:

> The California health insurance exchange's newest goal is to improve consumers' healthcare literacy, Covered California Executive Director Peter Lee said during a lecture, the San Jose Mercury News reported. Article

> Health Net of Arizona has accrued the most consumer complaints related to than any other insurer in the state, the Arizona Republic reported. Article

> Blue Cross Blue Shield of North Carolina and Wake Forest Baptist Medical Center are partnering to create a new center to improve healthcare quality, reported the Winston-Salem Journal. Article

Health Provider News:

> The government will launch an investigation into the alleged coverup of service and treatment delays for more than 1,400 ailing veterans, some of whom died while awaiting treatment. Article

> Hospitals often turn a blind eye to bad behavior by physicians, especially if the doctors generate a lot of revenue. Article

Health IT News:

> The U.S. Department of Health & Human Services or Congress should work to expand the limited range of permitted activity in marketing low-cost, low-risk devices requiring a prescription. Article

> Most respondents of an American Health Information Management Association survey said they're "disappointed" about the recent ICD-10 delay. Article

And Finally... Robbing with a spud. Article