Aetna's first-quarter net income falls 7%

Aetna saw its Q1 net income decrease 7 percent--from $777.5 million to $726.6M--from 2015 to 2016, the insurer said in its earnings report Wednesday, and its total medical membership has fallen since the beginning of the year. However, its operating revenue rose 4 percent in the first quarter compared to the same period in 2015.

On an earnings call with analysts, CEO Mark Bertolini echoed Anthem CEO Joseph Swedish's recent remarks in expressing optimism for the insurer's future on the Affordable Care Act exchanges. Though payers have sustained some losses in the individual market, he said, overall "we see this as a good investment." Earnings report

Guide

3 Keys to the Future of CX in Healthcare

Cut to the chase with this quick-read outlining 3 consumer experience (CX) strategies payers can start using immediately to fuel better outcomes and drive more value in 2021.