-- Company is taking steps to help members get the care they need --
HARTFORD, Conn.--(BUSINESS WIRE)-- Aetna (NYSE: AET) is making it easier for members in Arizona who may be affected by the wildfires burning in the state to refill prescriptions and access employee assistance and behavioral health programs. Additionally, the company is offering affected customers additional time to file appeals. The company is monitoring the situation carefully, and will re-evaluate its medical and dental policies for members as necessary to help them access care in the wildfire-impacted areas in the state.
For Aetna members who need help in finding care, they can reach Aetna at the following toll-free numbers:
- Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental: 1-877-238-6200
- Provider Service Centers:
- Indemnity and PPO-based benefit plans: 1-888-MD Aetna (1-888-632-3862)
- HMO benefit plans: 1-800-624-0756
* Replacement ID cards and access to a Personal Health Record (PHR) can be accessed on Aetna Navigator™ found here: http://www.aetna.com/index.htm
“Our thoughts are with the people affected by the Arizona wildfires,” said Aetna Chairman, CEO and President Mark T. Bertolini. “Aetna’s focus is on helping our members get the medications and care they need, recognizing that many may be evacuating from their homes and unable to use their usual pharmacies, physicians and hospitals.”
Aetna members in areas affected by the wildfires may refill their prescriptions early, if needed, and those who use Aetna’s mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.
Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by the flooding, shelters and government resources.
The Aetna EAP line is available immediately and will stay open to employees and family members through July 25, 2011.
Affected Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the wildfires on its network providers and working closely with its participating network providers, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.
Customers and health care providers will also have additional time to submit level 1 and level 2 appeals that are due between June 2 and July 9 of this year. They will now have until August 31, 2011 to file their appeals.
Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 33.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com.
Anjie Coplin, 214-200-8056
KEYWORDS: United States North America Connecticut
INDUSTRY KEYWORDS: Health Dental Pharmaceutical Professional Services Insurance Managed Care