Text-based platform aims to spur better chronic care, help providers with CMS incentive program

A North Carolina mobile health start-up says its newly launched mobile communication system simplifies a chronic care patient's clinical experiences from appointment management to document sharing, and helps providers meet federal mandates to attain incentives offered by the Medicare Chronic Care Management (CCM) Program.

SmartLink Mobile Systems, which raised $2.5 million in seed funding from private investors in January, says its Pocket HealthNet (PHN) solution solves a wide range of issues for both chronic patients and providers via text messaging capabilities.

"It's not complicated and the user interface is a seamless solution," SmartLink CEO and Founder Siu Tong told FierceMobileHealthcare, noting texting presents little to no learning curve.

That's because text messaging is becoming ubiquitous in mHealth approaches, given its ease of use and consumer familiarity. The technology is helping patients adhere to prescribed medication, as FierceMobileHealthcare has reported, as well as playing a key role in keeping teen diabetics engaged in healthcare issues and treatment. Secure messaging between physicians, nurses and medical trainees can boost communication, enhance accountability in the clinical role and speed up daily tasks, states a recent study in the Journal of Hospital Medicine.

Pocket HealthNet, Tong explained, also provides a collaborative two-way dialogue between patients and providers on everything from wellness education to discharge instructions. Instead of having to call several physicians and gather paperwork for appointments, patients can share information all at one time, with several physicians involved in the care effort, Tong said.

Providers also can track patient care time, push clinically relevant data to one patient or a clinical team, and respond to patient needs in quicker fashion while meeting federal regulations for incentive reimbursement tied to the Centers for Medicare & Medicaid Services (CMS) CCM Program. As of Jan. 1, CMS began paying physicians $40 per patient every month to enhance care of patients with multiple chronic diseases. To qualify, physicians need tools that enable them to coordinate care among multiple providers, share data and engage patients, and well as provide audit documentation, Tong said.

For more information:
- read the announcement

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