Keyword: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
Here's what providers should consider to actually do those things that will improve their patient satisfaction scores.
A new study uses that data from online patient reviews to identify some of the strengths and weaknesses in emergency and urgent care.
America’s Essential Hospitals will undertake a research project aimed at improving patients’ trust in their healthcare providers.
CMS is planning to eliminate a set of questions on pain management from its nationwide patient experience survey.
Top-ranked hospitals don't always earn the same praise from patients, according to a new analysis.
A new report dispels common myths about employee engagement.
To improve employee engagement and job satisfaction, WellStar Health System began a multiyear transformation into an “employer of choice.”
Relationships in healthcare are essential to optimal care. And relationship-centered care is vital to honoring all those we serve.
Healthcare quality improvements are working, according to a new analysis, and so are patients’ perceptions of the care they receive.
Safety, quality and patient experience are the three key elements of a value-based, patient-centered model of care, but providers looking to truly succeed in the value-based arena need to look at how those three parts fit together.