Managing releases of medical information (ROI) can be a major drain on a health organization. Nowhere is that more true than at Henry Ford Hospital and Health Network, which gets more than 42,000 ROI requests every year. To tame this problem, Henry Ford has re-engineered its entire process, using a new work flow management tool which controls access to both paper and electronic medical records. The new, affordable system has generated some remarkable benefits, including a 50 to 60 percent reduction in phone calls and a substantial savings on copy services. Article