Only 26 Percent of Americans Want Electronic Medical Records, Says Xerox Survey

<0> When it comes to healthcare, are Americans resistant to change? </0>

Only 26 Percent of Americans Want Electronic Medical Records, Says Xerox Survey

XeroxBecky Dziedzic, +1-585-423-2623orText 100 for XeroxBethany Latta, +1-585-697-2609

Americans routinely use electronic files to manage their finances, communicate with friends and family and even take college courses – but when it comes to medical records – only 26 percent want them digital. The findings come from the third annual Electronic Health Records (EHR) online survey of 2,147 U.S. adults, conducted for (NYSE: XRX) by Harris Interactive in May 2012.

According to the survey, only 40 percent of respondents believe digital records will deliver better, more efficient care. That response fell two percent from last year’s survey, and matches the response reported in 2010. Overall, 85 percent of respondents this year expressed concern about digital medical records.

“We continue to see a resistance to change from consumers – meaning providers need to continue to educate Americans on the value of EHRs,” said , group president, Xerox Healthcare Provider Solutions.

Despite consumers’ misgivings of the value of EHRs, caregivers are quick to adopt digital technology. When asked how their healthcare provider recorded medical information during their last visit to a doctor or hospital, 60 percent of respondents – who have visited a doctor or hospital – reported that the information was entered directly into a tablet, laptop or in-room computer station versus 28 percent who reported the information was taken via handwritten notes.

To help caregivers do more with this patient information, Xerox is working with researchers at PARC, A Xerox Company, to explore EHRs as a gateway to a variety of healthcare innovation possibilities. The resulting technology tools will simplify back-office and front-line processes, reduce errors, and free up caregivers to spend more time and attention on day-to-day patient care.

“A big part of PARC’s healthcare work for Xerox is using and other social science methods to observe and analyze actual work practices – not just what people say they do,” said , CEO, PARC, A Xerox Company. “If there’s one thing that this survey tells us, coupled with our own experiences, it’s that you should never develop or deploy technology outside of the human context.”

This survey was conducted online within the United States by Harris Interactive on behalf of Xerox from May 11-15, 2012 among 2,147 adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please see below media contact information.

With sales approaching $23 billion, (NYSE: XRX) is the world’s leading enterprise for and . Its technology, expertise and enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their . Headquartered in Norwalk, Conn., Xerox offers and , including data processing, , , , , and for commercial and government organizations worldwide. The company also provides extensive leading-edge , services, and for and of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit , or . For investor information, visit .

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