One CIO's biggest accomplishment

For Keith Neuman, senior vice president and CIO of Lutheran Health Network in Fort Wayne, Ind., his biggest accomplishment has been not "shot-gunning" everything; rather, he's found success in putting structure into all of his hospital system's processes.

In an interview with Becker's Hospital Review for Becker's and the College of Healthcare Information Management Executives '(CHIME) "Life of a Healthcare CIO" series, Neuman said putting structure into all processes has helped him focus on where the future is going--not only what's going on today.

In Neuman's two years on the job, he said he's seen more of a focus on business and critical analytics, and a desire to get things done at a fast rate. This, he said, has led to a refocus on priorities--less Meaningful Use and more preparation for a value-based model.

Lutheran also is working on a community engagement effort, something Neuman said will be essential to that value-based case. He said he wants Lutheran to be "easy to work with" from the consumer, physician and provider sides.

What's been the biggest challenge? Having all of the right resources, Neuman said--both for finances and staffing. While there's a desire to do everything, funds and IT resources aren't unlimited, he said.

"I've learned the information systems governance structure is one of the most important things, and that governance structure must include leaders from across departments, not just IT folks," Neuman said. "Partnership with strong clinical, operational and financial leaders has helped us be successful."

Another CIO--Miami Children's Edward Martinez--recently spoke about the importance of showing how HIT can save money. To win support for IT initiatives from C-suite executive counterparts, he said, hospital CIOs would be wise to show how health technology can impact a facility's bottom line.

Additionally, Texas Health Resources CIO Edward Marx spoke in October at the College of Healthcare Information Management Executives' annual fall forum in Scottsdale, Ariz., about how his organization took a similar approach to winning support for technology endeavors.

To learn more:
- read the interview in Becker's Hospital Review

Related Articles:
Hospital CIOs must show HIT wins to earn support
Ed Marx on 'evidence-based budgeting'
3 lies hospital CIOs tell
Lack of staff still a concern for health IT professionals
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