New Facility Will Accommodate Record-Setting Growth and Increase Training Capabilities for Practice Management and Electronic Health Records Products
VANCOUVER, Wash.--(BUSINESS WIRE)-- Office Ally announced today that it is relocating its corporate office to San Antonio, Texas, where it will also open a new state-of-the-art customer call center and training facility to accommodate the company’s record-setting growth. Office Ally is currently located in Vancouver, Washington.
Office Ally is the only organization in the country offering healthcare providers a full suite of revenue-cycle management services including a practice management system, electronic health records, clearinghouse, billing service and patient portal. Company President and CEO Brian O’Neill says that his company is currently adding approximately 1,400 new practices a month to its client roster, making Office Ally the fastest-growing practice management systems company in the country.
“A year ago we were taking 850 calls a day, and now that number has grown to 1,800,” says O’Neill. “The new 17,000-square-foot call center will allow us to better accommodate this growth while also providing a 60-seat space for onsite training for local providers who want to avail themselves of that service.” To handle this volume, O’Neill says that his company will add 100 customer service representatives, trainers and technicians upon opening in San Antonio; and he anticipates growing by an additional 150 employees after six months.
Currently, Office Ally operates technical training and customer call centers in Vancouver, Washington, and Irvine, California. “The new center,” says O’Neill, “will allow the company to better service clients located on the east coast given the time difference.” The space being occupied by Office Ally in San Antonio was previously an American Express call-center making it fully equipped to handle the needs of Office Ally and its customers.
Office Ally’s practice management product – Practice Mate™ – creates and maintains patient demographics, insurance, appointments, and visit information and contains a complete accounts receivable section. Offered free to providers, it creates claims and submits them electronically, manages payments/deposits, creates and sends patient statements, and creates financial reports. Office Ally also offers a comprehensive electronic health records product (EHR 24/7, v. 3.6.0) that has been certified for meaningful use requirements. The new center in San Antonio will provide training support for these and any other Office Ally products and serve as a resource so providers can maximize the benefits and efficiencies these products bring.
In also moving the company’s corporate office to San Antonio, O’Neill says that Texas provides a much more friendly business climate, including favorable tax and other regulations, which will add to the company’s cost savings and efficiencies. The move is expected to be completed in late November.
Office Ally is the only organization in the country offering healthcare providers a full complement of revenue-cycle management services including a patient portal, electronic health records, a practice management system, a clearinghouse and a billing service. Founded in 2000, the company currently works with more than 164,000 providers and 5,400 insurance carriers in all 50 states. It also houses eligibility for nearly 400 IPAs and small health plans. Its complete suite of interactive asp, Internet-based solutions includes a patient health registry – Patient Ally™, electronic health records – EHR 24/7™, practice management – Practice Mate™, clearinghouse, and case management – Case Mate™. All of Office Ally’s products and services are offered at minimal or no cost to providers, with customer and technical support available 24/7. Further information may be obtained at www.officeally.com.
for Office Ally
Ross Goldberg, 818-597-8453, x1
KEYWORDS: United States North America Texas Washington
INDUSTRY KEYWORDS: Technology Data Management Internet Networks Software Practice Management Health Other Health Professional Services Insurance General Health