Ochsner pairs with Language Access Network for translation; GHC-SCW launches Virtuwell;

News From Around the Web

> Ochsner Health System has partnered with Language Access Network (LAN) to "ensure all of its patients have equal access to effective communication with their healthcare providers," according to an announcement. LAN provides interpretation services in over 210 languages. "New Orleans attracts a high number of tourists from all over the world and our ability to communicate with each of them is critical to ensure we are able to provide appropriate health care," explains Stacy Calvaruso, Ochsner Health System's assistant vice president of patient access services, in the announcement. Announcement

> Group Health Cooperative of South Central Wisconsin (GHC-SCW) announced an online option for members seeking treatment for everyday illnesses. Virtuwell is available 24 hours a day, 7 days a week. Announcement

Health Payer News

> Today's healthcare consumers expect personalized communications, consistent, multichannel interactions and efficient tools from their insurance companies, Healthcare Payer News reported. Article

> If insurers want to improve their customer service interactions--a key aspect of the new business-to-consumer insurance market--they should focus on these key factors, says software company Pegasystems. Article

And Finally... Now that's re-cycling. Article

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