NeHC: Consumers engagement a must to transform healthcare

Consumer engagement is a leading priority for organizations working to transform healthcare, a survey new by the National eHealth Collaborative and partner HealthCAWS found.

"The responses to the NeHC survey send a clear message that consumer engagement is an important and growing area of healthcare and demonstrate that a wide variety of tools and resources are available for organizations seeking to make progress in this area," NeHC said in an announcement released Thursday.

Overall, 96 percent of stakeholders strongly agree that engaging patients in their own care is critical to transformation, while 86 percent said consumer engagement is very important to their own organizations.

The most important tools and services to their consumer engagement efforts were identified as:
  • Networking with colleagues (69 percent)
  • NeHC Patient Engagement Framework (63 percent)
  • Programs from the Office of the National Coordinator for Health IT (59 percent)
  • Vendor support (59 percent)
  • NeHC tools and resources (47 percent)

Consumer engagement also is an important component of measuring quality. A recent report from the Agency for Healthcare Research and Quality (AHRQ) on how to use health IT to enhance quality measurement included suggestions to engage patients through town hall meetings, online forums, personal health records and portals. The basic idea was to find direct ways to ask consumers what information they need to play a shared role in decision-making.

For more information:
- read the NeHC announcement

Report

Driving Engagement in an Evolving Healthcare Ecosystem

Deep-dive into evolving consumer expectations in healthcare today and how leading providers are shaping their infrastructure to connect with patients through virtual care.

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