Providers rate top companies for best technology and service in industry report
MRO Named Category Leader in 2013 Report for the Release of Information Services Market
<0> Dodge CommunicationsEmily Fehn, 770-776-4995orMROBecky McLaughlin, 610-994-7500, ext. 353 </0>
, a leader in disclosure management and health information exchange, today announced that it has been named “Category Leader” for the release of information (ROI) services market segment as part of the report. KLAS seeks to improve healthcare technology delivery through honest, accurate and impartial measurement of vendor services.
As “Category Leader,” MRO received an overall score of 87.2 out of 100 — the highest score among ROI vendors rated by KLAS.
KLAS evaluations are weighted in the following key areas: sales and contracting; implementation and training; service and support; and general and overall services. The “Category Leader” award is given to the software and services vendor/solutions that have outperformed all others in their specific field. It is entirely based on provider feedback.
KLAS continuously evaluates vendors within the healthcare sector by comparing features, functionality and client support of professional service vendors. The data used for these rankings is collected through in-depth interviews with healthcare providers.
MRO was evaluated by a sample of customer hospitals using the ROI Online disclosure management platform for release of information. MRO’s ROI Online is a web-based, release-of-information software system that enables healthcare organizations to improve compliance, enhance customer service, increase policy enforcement, decrease turnaround time and leverage technology.
“We are proud to be the KLAS ‘Category Leader’ for release of information services,” said Steve Hynes, president of MRO. “We feel this designation speaks to satisfaction that healthcare providers have with ROI services from MRO. We also believe that the comments MRO’s customers have provided KLAS are a wonderful illustration of what separates MRO from the competition, and we encourage our current and prospective clients to view our performance data on the KLAS website.”
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MRO, a leader in disclosure management and health information exchange, provides technology-driven solutions that ensure the secure, compliant and efficient exchange of protected health information (PHI). The company’s solutions include release of information (ROI), payer audit compliance and tracking, and accounting of disclosures. MRO additionally offers services and applications that support meaningful use attestation and health information exchange. MRO’s solutions can be used as a common platform across a healthcare enterprise to standardize disclosure policies and drive system-wide security and compliance. To learn more, visit .
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at .