KLAS: GE imaging technology preferred by providers

GE Healthcare's PET/CT technology slightly outpaced competitors Philips Healthcare and Siemens Healthcare among provider preference, according to a recent report by research firm KLAS.

Out of a score of 100, GE's Discovery scored an 87.7 overall score for its implementation, medical imaging service, and support, according to the "PET/CT 2011-New Technologies in Focus" report. However, users docked GE points for account management and challenging technologist interface.

Comparatively, Philips's Gemini received a score of 87.5, while Siemens's Biograph earned an 84.2, according to Cardiovascular Business.

All GE users (100 percent) said they would buy the technology again, followed by 95 percent of Philips's users, and 93 percent of Siemens's users of their respective products.

Although traditionally offered as two separate devices, recent positron emission tomography (PET) technology and computed tomography (CT) scan systems combine into one imaging service. Although more expensive, the combined PET/CTs have touted benefits of reduced scan time, better image quality, satisfaction among technologists, and return on investment, from the administrator point of view.

Although GE currently runs ahead of the pack, Ben Brown, general manager of imaging research, warned that the competition in the technology market is stiff.

"For vendors to stand out in this market, they will have to provide ongoing, exceptional service to providers," Brown said, according to a press release.

For more information:
- read the Cardiovascular Business article
- here's the KLAS press release
- check out the report (subscription req.)

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