‘Intense Focus on Customers’ Earns Vitera Healthcare Solutions No. 1 Ranking in Independent EHR Satisfaction Survey

Receives highest overall satisfaction ratings for practice management and EHR services — regardless of size or specialty — based on reported user satisfaction and productivity

For Vitera Healthcare SolutionsDodge CommunicationsJennifer Jennings, 770-576-2556

Vitera Healthcare Solutions, the nation’s premier provider of ambulatory electronic health records (EHR) and practice management software and services, announced today it ranks No. 1 in an EHR user satisfaction survey by impartial researcher Black Book Rankings, securing the top spot as the vendor most likely to address providers’ EHR replacement market needs.

“Vitera’s No. 1 ranking, over all other evaluated vendors, is based on its intense focus on customers and its wide-ranging ability to best meet the challenges relevant to today’s physician practices — regardless of size or specialty,” says Doug Brown, Managing Partner, Black Book Market Research LLC.

Brown added, “Our ranking system is designed to replicate, in many ways, the evaluation process that healthcare organizations use to select their outsourced vendors and business partners.”

The first-place ranking is based on seven different Black Book polls conducted throughout 2013, as well as more than 500 telephone surveys and 2,900 online surveys. In total, the survey evaluated 527 vendors.

Vitera tops that group, scoring the highest overall satisfaction ratings across all practices sizes and all specialties in the areas of physician productivity, practice satisfaction, user satisfaction, Meaningful Use attestations, interoperability and evidence of e-prescribing certifications.

“We are building our company around a core set of values that reflect a deep commitment to our customers in everything we do — from delivering innovative, easy-to-use solutions to helping customers better use those solutions to navigate a rapidly changing healthcare environment,” says Matthew Hawkins, CEO of Vitera Healthcare Solutions. “We will stay intensely focused on providing physician practices — including those looking to replace their current EHR systems — the products, support and regulatory insight they need to improve practice profitability, workflow and patient outcomes.”

Vitera has introduced four new products within the past year, including Vitera Stat and Intergy Mobile, and has enhanced its practice management and EHR solutions to be easier to use and focused on helping physicians meet new regulatory requirements. To date, Vitera has helped over 4,100 eligible medical professionals secure more than $91 million in Stage 1 Meaningful Use incentive payments.

Black Book Rankings, a division of Black Book Market Research, is an impartial, unbiased source for polling and market research. It released the results of its survey, "The State of the EHR Replacement Market,” on Tuesday. Feedback for the vendor rankings was provided by EHR users themselves and revealed the vendors most likely to thrive after the current wave of EHR replacements.

Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions so physicians and medical professionals can work with patients instead of paperwork. Serving more than 415,000 healthcare professionals including 85,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems, processes 33 million transactions and 2 million e-prescriptions monthly, and serves several specialties including primary care, OB/GYN, pediatrics, cardiology and orthopedics in all sized practices and Community Health Centers. Physician focused and patient centric, Vitera Healthcare Solutions is based in Tampa, FL. For more information, visit or call (877) 932-6301. Follow Vitera Healthcare Solutions on Facebook, , and Twitter, .

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