How HealthCare.gov's failure has become a learning tool

By Kent Bottles

Healthcare leaders need to read "Code Red: Inside the nightmare launch of HealthCare.gov and the team that figured out how to fix it." Steven Brill's article in the March 10, 2014, issue of Time is a must-read for several reasons.

Every hospital system leader can learn valuable lessons about what to do and what not to do when leading large organizations in an industry that has rarely encountered so much complexity and change in such a short period of time.

In my experience, planning for such an important and complicated project--such as the launch of the Affordable Care Act's exchange website--requires clarity and agreement on the vision, skills, incentives, resources, action plan and leadership long before the actual work begins. Ignoring any one of these requirements usually results in confusion, anxiety, gradual change, frustration or false starts. >> Read the full Hospital Impact post

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